Where everybody knows your name

Running a pub is hard work. Running a pub that is out of the way and has little passing trade is harder still. Then imagine that the same pub has seen a massive decline in trade after being run into the ground for a number of years. When the lease for the Mitre in Richmond became available in 2015 Chris French knew he faced an enormous challenge when he declared his interest. The pub was in a poor state, tired and unloved. A couple of weeks spent decorating, stripping and restoring the wood floor and sourcing new furniture and the pub was ready for reopening.

The land where the pub sits was leased by Young’s in 1853 but the Mitre didn’t get built for another four years. Young’s applied for a spirit licence in 1857 but this was refused owing to an objection by the landlady of the nearby Black Horse who bemoaned the general depression of trade. The licence was eventually granted five years later in 1862. Over the years it has been bombed twice during World War Two and badly damaged by storms in 1990. Owned by Richmond Church Charities until 1989 it was then acquired by Young’s. The brewery sold it in 2012 to a local charity who lease it out as a freehouse.

Originally from Widnes Chris started working in hospitality at the age of 14 washing dishes. At 16 he was collecting glasses and finally began working behind the bar at 18. in 1999 he moved to London, ironically working at the Stag Brewery in Mortlake for a while. Moving around London he spent 5 years pulling pints at the Hawley Arms and the Crown and Goose. Spells at the Pub on the Park in Hackney and 3 Crowns in Stokey followed before he decided to branch out on his own.

After considering a number of pubs he took over the Mitre in November 2015. He knew the area well having worked at Edwards in Richmond in the past. From the onset daytime trade was virtually nonexistent. ‘I’ve spent a couple of years sat on that bar stool looking at the front door willing customers to enter’. It took a lot of work and patience to build a loyal customer base, work to turn the pub into a destination rather than just a local. Eventually in 2018 it started to pay off with increased takings enabling him to take a couple of days off each week. When one server moved on he even asked me to help, a single shift at Christmas that turned into a six month stint.

The pub doesn’t offer tea or coffee but a range of seven cask ales, four ciders, craft beers and carefully curated wines. Interestingly, the cask beer range only features brewers that are situated outside the M25. Chris always makes room for charitable events and used to be the venue for our beer group to hold its monthly bottle share. In the build up to Christmas trees are available for sale from the beer garden.

Things began to look up in 2019 but then the pandemic hit us in early 2020 and the pub closed like everyone else. Lockdown decimated many industries with hospitality particularly hard hit. During this time improvement works took place with investment behind the bar and in the cellar. The bar billiards table was replaced by a pizza kitchen and The Mitre was ready to open its doors again. So the hard work started over with customers being tempted back to the pub from the comforts of home and cheap supermarket beers.

A lifelong lover of music, especially 90’s hip hop music plays a prominent part in the Mitre’s life. Playlists are always on the go and a rota of 9 musicians take turns to deliver sets every Sunday between 5 – 7pm plus special occasions. Richmond’s biggest screen shows sports events such as the Six Nations and Wimbledon. The pub has a mature feel to it with an airy atmosphere during the day, terraces out front and in the back beer garden and by night the mood is lightened by candles and subtly dimmed lights. A hardcore clientele of locals are supplemented by CAMRA groups, party celebrations and visitors looking for quality beer in a traditional pub.

Every decent pub benefits from an open fire and a pub dog and The Mitre is no exception. In 2015 we welcomed Rudi to the Mitre, our very own pub dog. He is a show-type cocker spaniel who was voted top pub dog of the year 2017 in the book Great British Pub Dogs. This led to features on ITV News, The Evening Standard, Countrylife and Grazie. He recently celebrated his ninth birthday and is still hard at it, greeting customers, seeking out pizza crusts or taking it easy in one of his favourite sunny spots.

Chatting to Chris recently he reflected on the almost nine years at the pub. What attracts him to the pub game is the lifestyle, the chance to meet new people and getting to know the regulars. Unfortunately there are always downsides such as the effect on family time when you are working such unsocial hours. Recently new cooling equipment was installed which has further improved the the quality of the beers and ciders. Cellarman Matt has also invested in some sparklers to ensure that northern beers are dispensed with the appropriate collar of creamy, white foam. Time for another visit I think….

Address: The Mitre, 20 St Mary’s Grove, Richmond TW9 1UY

Contact: 0208 940 1336; hello@themitretw9.co.uk

New Career, in Beer

Well it has been a very busy couple of months in my new(ish) job. Taking on a fixed term contract was a risk but I feel that I am vindicated in my thinking it was a risk worth taking. My role takes me to every part of the brewery, from large pack casks and kegs, small pack bottling, the enormous wine cellars, brewhouse floor, my sampling room and cellar, the brewery laboratory, even the brewery rooves. The benefit of all of this moving, to-ing and fro-ing is meeting the teams that work in these areas. Making connections, networking, whatever you may wish to call it, is invaluable especially in such a tight-knit community as Fuller’s.

Fuller's Christmas Trees light up my morning
Fuller’s Christmas Trees light up my morning

Community is a well-used term at the brewery and the company rightly takes great pride in the fact that its teams are made up of dedicated individuals who have remained with Fuller’s for the majority of their careers, many following close family members into the brewery. It has been a culture shock for me to experience first hand gestures of kindness and appreciation to colleagues who have decided to retire or re-locate to another part of the country. An example that impressed me was when one of the ladies from the canteen had to re-locate to Hertfordshire. The brewery made sure that a leaving gift was presented and a tab was left open at our pub the Mawson Arms so that she could bid farewell to colleagues and customers in an appropriate way. The fact that she was a contractor and not even employed by Fuller’s impressed me greatly. In my previous career even our clients were no longer given Christmas cards in the interest of overhead savings.

Friday noon Porter tasting
Friday noon Porter tasting

My Friday noon beer tastings continue to be much anticipated weekly events in our sampling room. We have moved to standing-only tastings as there was once over 20 attendees crammed into the small room. Competitors’ beers tasted against our pale ales, stouts, porters and craft lagers enabled everyone to appreciate how excellent are beers are when compared to others. We then tasted Belgian tripels, Trappist beers, beers from the USA, Europe and our Celtic neighbours. All very popular and great fun to put together.

Bottle Share, The Mitre Richmond
Bottle Share, The Mitre Richmond

My new beer buddy, Luke McGlynn who I met at a beer event in East Dulwich and who actually lives on my street had an idea to hold a bottle share at a local craft beer pub in Richmond. Chris at The Mitre pub bravely allowed us to use a section of his bar to hold the inaugural event on the understanding that we bought a few beers before and after the tasting. A great mix of people all with different beers and styles brought together through their love of the amber nectar. I loved Luke’s hand-made bottle share sign, he must have been an avid Blue Peter watcher as a child. Now a monthly event the next share is this Thursday and I have a delicious 75cl Kerstbier to share with my new friends.

Princes Head cellar, Richmond
Princes Head cellar, Richmond

A couple of days off saw me support Laura, manager of one of my favourite pubs the Princes Head on Richmond Green. The team held a day of cellar tours where punters learnt many aspects of looking after and serving cask and keg beer. They did a great job and the tour was also very interactive with one of the guest tapping a cask of ESB. All rounded off with the chance to pull and sup your own pint and a goodie bag thrown in too. I have always loved this pub and was delighted to join them and support a great initiative.

Bourbon County Stout launch
Bourbon County Stout launch

Finally, I was invited to the launch of Goose Island’s Bourbon County Stout. We had the opportunity to taste the 2016 edition of this legendary beer one day before it was launched in the USA, on Thanksgiving Day as always. The great and the good were in attendance, Roger Protz, Adrian Tierney-Jones, Matt Curtis, Melissa Cole to name a few. Brewer Tim gave a presentation explaining how the beer came about and how it is made. A double malt is boiled for 4 hours to concentrate the sugars and give higher caramels. The beer is matured in bourbon barrels, each holding an estimated 4 gallons of bourbon. Millennium hops give the beer its character but the richness, bourbon-heavy aroma and massive 14.2% abv give this beer so much more. We tasted the 2015 against the 2016 and after just one year in bottle, the 2015 had developed into a much more refined beer with greater depth. A truly top night and great to also meet Brand Ambassador Josh Smith again. I am hoping to host him at Fuller’s sometime in the New Year.

Brewer Tim
Brewer Tim

It is nearly 12 months since I began this journey and the next 2 weeks are going to be hectic. Christmas bottle share on Thursday, Christmas beers at work on Friday, off to Wales on Saturday. Tis the time of year to be busy. And raise a few beers too!

Draft Bourbon County Stout. Yum
Draft Bourbon County Stout. Yum